Shipping & Delivery Policy
- What is your shipping policy?
- What is freight protection?
- What is a bulky item?
- When should I book an appointment with my electrician?
- How long does delivery take?
- Do you ship outside of Australia?
- What shipping couriers do you use?
- Can my delivery address be different from my billing address?
- How do I track my order and delivery status?
- What happens if my items are back-ordered?
WHAT IS THE SHIPPING POLICY?
JD Lighting offers free tracked delivery for most online orders over $99*. Exclusions apply to WA, SA, NT & Tasmania.
Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
WHAT IS FREIGHT PROTECTION?
The freight protection option at checkout offers extra protection for your order for just a few extra dollars. This guarantees the safety of your products in the unlikely event of loss or damage during transit. If any damage or lost were to occur, we would organise for a replacement to be sent to you at no additional cost without awaiting a case resolution from the courier company, which can take up to 4 weeks.
For uninsured items that are lost or damaged during transit, we will always do our best to help and rectify the situation for you. A case resolution will be started with the courier company for a solution.
WHAT IS A BULKY ITEM?
Bulky items are those with either a high weight or cubic volume. Bulky items are excluded from free shipping. If your cart contains non-bulky and bulky items, your cart will be calculated accordingly.
WHEN SHOULD I BOOK AN APPOINTMENT WITH THE ELECTRICIAN?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
HOW LONG DOES DELIVERY TAKE?
We endeavour to have all in-stock orders processed and leave our warehouse within 3 - 4 business days. Below is the average delivery timeframe for different delivery destinations.
|Queensland||3 - 7 business days|
|Victoria||5 - 10 business days|
|New South Wales||5 - 10 business days|
|Tasmania||5 - 10 business days|
|South Australia||7 - 13 business days|
|Western Australia||7 - 13 business days|
|Northern Territory||7 - 13 business days|
|Australian Capital Territory||7 - 13 business days|
- Regional areas will take longer for delivery.
- Orders placed on public holidays or sale periods may take extra 2 – 3 business days to process.
- Owing to the logistical difficulties in delivering to certain remote areas, we reserve the right to amend your order and/or make such order subject to additional terms and conditions.
DO YOU SHIP TO NEW ZEALAND?
Yes we do ship to New Zealand. Please contact us directly to arrange for international shipping.
WHAT SHIPPING COURIERS DO YOU USE?
We use Australia Post and StarTrack for all Australian orders, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
CAN MY DELIVERY ADDRESS BE DIFFERENT FROM MY BILLING ADDRESS?
Yes, definitely. Please make sure to choose different addresses during the checkout process.
HOW DO I TRACK MY ORDER AND DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from our shipping courier with tracking number and link to track your order online. Tracking information will be made available as soon as you receive this email.
WHAT HAPPENS IF MY PRODUCTS ARE BACK-ORDERED?
In the rare event that your item is back-ordered, you will be notified immediately about the possibility for delay. Most back-ordered cases are resolved within few business days.