If you can’t find the answer to your question here then get in touch with us and we’ll do our very best to answer it for you.
When should I book an appointment with my electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
Is there warranty on all your products?
All products sold are fully covered by a minimum 12 months manufacturer warranty. Manufacturer’s warranty is valid only within Australia and commences from the purchase date on your invoice.
We highly recommend you keep the receipt from your electrician as evidence in the event of a warranty claim.
Can I pick up my online order from the warehouse?
Local collection can be arranged from our warehouse in Queensland. Please contact us first to arrange for your online order to be picked up from our warehouse.
Do you have a showroom I can visit?
p<>. Yes definitely! Our retail showroom is located in Browns Plains, Queensland. Come pay us a visit as we have an extensive range of the latest products on display, some of which are not even available in our online catalogue yet.
Our showroom address is:
Shop B-04/18 Commerce Drive Browns Plains QLD 4118
I can’t find the product I am looking for. Can JD Lighting get it for me?
We are constantly updating the products available on our website. If you like a particular model that is carried by one of our suppliers, contact us and we may be able to specially order it in for you.
The item I want is out of stock. What now?
As soon as we have an estimated date of arrival it will normally be posted on the specific product page. You can also contact us to get an ETA (estimated time of arrival).
Is it safe to use my credit card online?
Yes, you can be rest assured that it is extremely safe.
All transactions on our website are encrypted with the latest industry standard SSL (Secure Socket Layer) to ensure buyer privacy and protection. If you are still unsure about using your credit card online, then we suggest using other payment methods like PayPal or call us.
What payment methods do you use?
We accept payments via Visa, Mastercard and Amex via eWAY payment gateway or you can pay with PayPal.
Can I make changes to an existing order?
We aim to process and pack your order as fast as possible. Please contact us immediately if you would like to make some order modifications. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order details are correct before placing an order is always the best policy to save any disappointment at a later date.
How do I use a promotional / discount code?
You can apply a discount code during the checkout stage of your order. Once you have entered your personal details, click Next to reach the second page of checkout. There will be a “Discounts” input box where you can enter the Code and Click Apply Discount. The discount will then be applied to your order and you can place the order as usual.
Can I place an item on hold or lay-by for purchase at a later date?
Yes, JD Lighting offers lay-bys on goods up to 8 weeks duration. The deposit for lay-by orders must be no less than 20% of the total order value. Please visit our T&Cs for more information.
What happens if my item is back-ordered?
We try our best to avoid advertising products that are not in stock. If your desired item has sold out, you will be contacted by our Customer Service Team as soon as possible. Most back-ordered cases can be resolved within few business days.
FREE SHIPPING on all orders over $99.
We offer free shipping on all Australian orders over $99. If your order does not qualify for free shipping, then the shipping cost displayed at checkout will reflect the true cost of shipping from our delivery couriers.
How long does delivery take?
Delivery time within Australia is usually between 3 – 13 business days depending on your location. Please read our “Shipping & Delivery”: section for an estimated time of delivery for each region.
How do I know my order is shipped?
Once your order has been processed and dispatched, you will receive a shipping confirmation email from us along with your tracking number directly from Australia Post or Star Track.
How can I track my order?
You can track your order directly from the tracking email that you will receive from Australia Post of Star Track upon shipping confirmation.
Do I have to sign for my delivery?
All deliveries must be signed for upon arrival to ensure our parcels are received in the right hands. However, you may choose to have the parcel left unattended at your delivery address or sent to your local post office for you to collect later. Depending on the delivery company, you may receive a note advising how to arrange re-delivery.
What if I am not home when my order arrives?
Your parcel will either be left unattended at your address (if requested) or the delivery driver will leave a note for you to collect at your local post office. Please ensure to collect your parcel at your local post office as uncollected parcels will be sent back to our warehouse.
Ps. We encourage our customers to ship to their working address whenever possible.
My delivery hasn’t arrived within the expected time frame. What happens now?
You can track your order easily with the tracking code provided by our shipping couriers, Australia Post and StarTrack. If you are unsatisfied with the information provided, then please contact our Customer Service Team and we will investigate your delivery further.
Do you ship internationally?
Yes we do ship internationally. Please contact us directly to arrange for international shipping.
New Zealand Customs and Duty Fees
International orders shipped to New Zealand may incur GST, custom charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. JD LIGHTING is not responsible for and will not reimburse any of these charge and duties.
Customs charges and duties are the responsibility of the Customer and will not be refunded by JD Lighting.
What is your return policy?
If you are not entirely satisfied with your purchase, you may send it back to us for a refund or exchange.
Our 3 simple rules of returns are:
- Item(s) must be returned within 30 days of purchase; 30 days starts from the date of purchase to when it is received at our warehouse.
- Item(s) must be unworn and unused with the original tags still attached.
- Item(s) must be in the original packaging which must be in original condition. You don’t need the clear plastic packaging.
If your item matches all of these conditions, you can lodge a return. Visit our “Returns Policy” section for more information on how to return your item.
I want to return an item, what should I do?
Please contact us within 30 days from date of purchase. Include your invoice number, product name and explain the reason for the return.
Do I have to pay for return shipping?
The short answer is, yes. However, we offer our customers Return Labels that are very reasonably priced so that you can return the item(s) as painless and affordable as possible.
Have you received my returned item?
You will receive an update from us once your item has been received by our warehouse and inspected by the customer service team to meet our Returns Policy. However, feel free to contact us if you have any concerns. Please keep your tracking number from Australia post as we cannot accept responsibility for goods lost in transit.
What happens if my items arrive damaged or faulty, or isn’t what I ordered?
In the unlikely event of your item getting damaged in transit or dead on arrival (DOA), please contact and email us with photos of the damage as soon as possible. In some cases where an item is found damaged or faulty, the item will need to be returned to us for full inspection.
If we sent you the wrong item, please contact us and we will get it sorted for you as soon as possible.
When will I receive my refund?
Returns are sent back via standard post so they take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way!